Theatre School Policies, Terms, and Conditions

PAYMENT OPTIONS, TERMS, AND FEES

Payment or payment plan terms are required upon registration. Registration and payment can be done online by clicking the title of the class/camp you are interested in, or by calling the box office at 902-429-7070.

Payment plans are available upon request on a case-by-case basis. All fees are due by the first day of class.

HST is charged on all classes and camps for students age 14 years and older.

CANCELLATIONS, CHANGES, & REFUNDS

Neptune Theatre reserves the right to cancel classes with insufficient registration numbers. In this event, all fees for said cancelled class will be refunded. Registrants may also transfer any payment made for a cancelled class to a class that will continue to run provided there is space remaining, put the registration fee onto a gift certificate, or make a partial or full donation of the fee to the Matt Amyotte Fund, which provides scholarships for students.

Neptune Theatre reserves the right to change and substitute instructors as necessary.

Withdrawal notice must be given to the Theatre School Administrator via email at school@neptunetheatre.com . This notice must be submitted no later than one week before the class is scheduled to begin during regular business hours Monday to Friday.

• All classes and camps include a $40 administrative fee. This fee is non-refundable. PD Day Camps include a non-refundable administrative fee of $15.
• If a withdrawal notice is submitted more than a work week prior to the class’s start date, the registrant will be entitled to a refund of the registration cost, minus the administrative fee.
• If a withdrawal notice is submitted less than a work week prior to the class’s start date, the registrant will be entitled to a 50% refund of the registration cost, minus the administrative fee.
• If a program is scheduled to begin on a Monday, there are no refunds for withdrawal notices submitted as of the Friday before at 4pm.
• There are no refunds as of the first day of class.

FINANCIAL ASSISTANCE

Neptune Theatre is able to provide financial assistance to some families requiring tuition support. To request financial aid, please CLICK HERE to fill out our request form. To request a payment plan, please email school@neptunetheatre.com .

WEATHER CLOSURES

Neptune Theatre will do our best to make a decision based on pending inclement weather by 7pm the day before classes are set to run. Please check your emails regularly if there is an extreme weather forecast (including cyclone, extreme heat or snow/ice). 

If we decide we need to make a “same day decision” on cancellation we reserve the right to postpone the start of classes until noon and to make the decision by 9am the same day. 

Neptune policy is to have programs go ahead as long as public transportation is running, but we reserve the right to make a decision based on a case by case basis.

LOST & FOUND

Neptune Theatre is not responsible for lost or stolen items. We keep a lost & found box in the admin offices. Unclaimed items will be donated to charity at the end of May and August. Please leave valuables at home.

ILLNESS

Students who are feeling ill should not come to class. Please call or text our Camp Phone at 902-222-8863 to report an absence. If a student starts to feel ill during the day, our staff will call the emergency contact person for that student to arrange an early pick-up.

SNACKS, LUNCHES, & ALLERGIES

Neptune Theatre does not provide snacks or lunches. Students attending full-day programs should pack two snacks (morning and afternoon), a refillable water bottle, and a lunch. Students do not have access to microwaves or refrigerators. Neptune Theatre is nut and shellfish free due to allergies of staff and students. If a student comes to class with nuts or shellfish in their snack/lunch, the item will be returned to their bag, and a replacement snack will be provided. Parents may also be called to ask for a replacement lunch.

Many of our programs have students doing a number of physical activities (dance, physical comedy, etc). If we notice a student is eating all of their packed food before the end of the day and is still hungry, we may ask parents to pack extras for the next class.

ATTENDANCE

Regular attendance is recommended and is essential to the progress of the student and the class. Any absences of a student should be reported to the Theatre School Administrator via text or phone at 902-222-8863. If a student is missing from class and we have not been notified, a supervisor may make a phone call home.

INJURIES & HEALTH CONCERNS

Our instructors strive to avoid injuries by monitoring students during class time and over lunch/snack breaks. Please make sure our supervisor is aware of any health concerns, chronic illnesses, allergies, or behavioural concerns by no later than the first day of classes.

Neptune Theatre Foundation cannot be held responsible for accidents or injuries incurred in classes, or on its premises. Students/parents are financially responsible for any physical damage they/their children do the building.

GENDER IDENTITY

Neptune Theatre is committed to fostering a student-first safe space, where our students feel comfortable learning and growing as performers. Neptune Theatre has included pronoun identifiers as part of the registration process. This helps staff to respect the identity of our students, and encourage others in the class to do so as well.

AGE GROUPS

Neptune Theatre School offers classes for the following age groups:

• 18 months - 3 years
• 4 - 6 years
• 7 - 9 years
• 10 - 12 years
• 12 - 18 years
• 13 - 18 years
• 18+ (adult classes)

Students who have a birthday within two months of a class's start date may sign up for either age group (i.e. if a student is 6, but will turn 7 within two months of a class for ages 7-9 starting, they may sign up for either the 4-6yr or 7-9yr class).

BATHROOM POLICIES

We provide gender neutral washrooms in our facilities.

Students who are in our programs for ages 4 and up are expected to be able to go to the washroom by themselves. Staff will not be permitted to enter a bathroom stall with a student to assist with bathroom issues. In cases of emergency, a camp director or supervisor will intervene, and a phone call home will be issued.

ADDITIONAL INFORMATION

Neptune Theatre is the sole owner of the information collected here and on our website. We will not sell, share, or rent this information to others.

Neptune Theatre will from time to time, take photographs and film footage of students during class time for use in Neptune Theatre’s marketing and publicity material. If you do not wish for your child to be photographed/filmed please let the Theatre School Administrator know by emailing school@neptunetheatre.com .

If you have any questions, please email school@neptunetheatre.com

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