JOIN THE NEPTUNE THEATRE TEAM!
Neptune Theatre is Atlantic Canada’s premier destination for live, professional theatre. Our roots are deep in this region. Proudly producing theatre in Halifax for 62 seasons, our values are grounded in the belief that the power of live theatre can transform and connect. With a mindful and inclusive approach, we are committed to bringing stories that represent the history and diversity of our region and its people to life on our stages.
Job details: Assistant Box Office Manager
JOB DESCRIPTION
Neptune Theatre is seeking a highly organized and dynamic Assistant Box Office Manager. The role will be responsible for helping run the Box Office, lead staff training, first contact for agents, and assist patrons; all while ensuring Neptune’s values of safety, collaboration, inclusivity, and excellence are at the forefront of their work. This position will also have 10-15 hours a week assisting the Executive Director with administrative tasks. The Assistant Box Office Manager reports directly to the Box Office Manager and helps oversee a team of 6-10 full and part time Agents.
DUTIES AND RESPONSIBILITIES
- Providing Neptune patrons with exemplary customer service through efficiency and positivity with a thorough knowledge of the company, its events, and the building
- Primary support for Agents (phone queue, covering breaks, patron management, processing orders, etc.)
- Working some shifts as a solo or second agent
- Spearhead Agent training (Audienceview, individual performances, etc.)
- Complete daily sales reports and bank deposits
- Monitor and manage unpaid sales & unprocessed payments daily
- Monthly hotel invoicing
- Group sales organization and support
- Dinner Package coordination and invoicing
- Support the Rentals Coordinator using our B.O. services and liaise with renters RE: comps and ticket needs
- Manage Opening Night guest lists, RSVPS, tickets, etc. as per the Comp Policy and Procedures
- Assist in pulling lists of show attendees for cancellations, seat obstructions, etc.
- Process tax receipts weekly and loop in Fund Development RE: large donations
- Process voucher requests for Fund Development
- Assist the Executive Director with administrative tasks as assigned
- Other duties as requested or required
REQUIREMENTS
- 3+ years of customer service experience
- Experience managing a team is an asset but not required
- Excellent communication and interpersonal skills with the ability to engage a variety of audiences
- Demonstrate strong organizational and project management skills, and is detail oriented.
- Adept at multitasking, prioritizing tasks, and consistently meets deadlines
- Skilled in problem-solving and able to adapt quickly
- Exhibit a positive and collaborative attitude, fostering teamwork and cooperation
- Flexible schedule that allows availability to work some evenings and weekends
SALARY
This position offers an annual salary of $42,000 including three weeks’ vacation and health plan benefits.
TO APPLY
Qualified applicants are encouraged to email a resume by Thursday, February 6th, 2025 to work@neptunetheatre.com with the subject line “Assistant Box Office Manager.” Only selected applicants will be contacted.
Statement of Intention
Neptune Theatre seeks to promote equity, inclusion, and access by amplifying voices and stories that have been historically marginalized or underrepresented, and we factor this into every decision we make. We encourage submissions from individuals of all genders, ethnicities, abilities, and identities, and will give scheduling priority to those who self-identify as IBPOC, LGBTQ2S+, d/Deaf, living with disabilities, and/or facing other systemic challenges in our industry. Applicants should be aware that Neptune does not tolerate any form of harassment or discrimination of its employees, patrons, partners and volunteers, or any persons visiting or spending time on its premises. We are committed to accommodating applicants with disabilities at any stage of the hiring process.
Anti-Harassment Policy
Neptune is committed to maintaining a positive, harassment-free culture. We do not tolerate any form of harassment of our employees, clients, volunteers, or any persons visiting or spending time on our premises or online spaces. Please note that violation of this policy could result in revoked access. Neptune Theatre takes part in the Not in Our Space! initiative, a national anti-harassment and respectful workplace collaboration campaign between Equity and the Professional Association of Canadian Theatres (PACT), which seeks to ensure healthy and productive working conditions for all professionals working in live performance across the country.
